Because LaCie develops storage solutions that meet both the performance and security needs of professionals, we also offer complete product support and a range of services that ensure maximum peace of mind for the customer. Our LaCie Advance Care Option underscores LaCies commitment to providing service and support that adds value to your investment.
LaCie Advance Care Benefits
By purchasing a LaCie Advance Care Option, you will be guaranteeing that your product will receive the highest priority from our locally-based Technical Support team. A LaCie Advance Care Option is the ultimate time-saving solution, helping you get back to work and secure your data faster. Once a Technical Support representative determines that your product needs to be replaced, LaCie will ship you a replacement product immediately. You do not need to pay any freight costs, or even send us your drive first.
Purchasing a LaCie Advance Care Option
You may purchase your Advance Care Option on the LaCie online store or at your LaCie Reseller within 30 days of your original purchase date, and all products with at least a 3-year warranty are eligible for the LaCie Advance Care Option. Then, you will receive a purchase confirmation email that will include instructions to activate your LaCie Advance Care Option from your personal LaCie account page.
Terms and Conditions:
The LaCie Advance Care Option can be purchased separately online within 30 days of your purchase date. However, the Advance Care Option does not extend the original warranty period. LaCie will replace part of the defective product or all of it, depending on our screening process, and some users may receive a reconditioned product in non-retail packaging. LaCie will cover all freight costs. Should the product not be returned within 21 calendar days of the reconditioned product's shipment date, the customer will be charged for the full value of a new comparable product. Several reminders will be emailed to the customer before this charge is made.
LaCie can only provide this optional warranty in countries where there is a local subsidiary and office. The Advance Care Option is offered in the following countries: USA (continental only), Canada, UK, Ireland, Norway, Sweden, Finland, Denmark, Germany, Austria, Switzerland, Netherlands, Belgium, France, Spain, Italy, and Australia.
The LaCie Advance Care Option is only useable within the country in which the LaCie product has been purchased.
The LaCie Advance Care Option is not offered in the following territories:
France : DOM / TOM
Germany : Usedom, Rgen, Fehmarn, Amrun Rellworm, Norstrand, Fhr, Sylt, Nordeney, Borkum
Spain : Canary Islands
US : Puerto Rico, Hawaii, Alaska, Guam
UK: Channel Islands, Isle of Man